Refund policy
Return & Refund Policy
Thank you for shopping with S Twenty Three.
If you are not completely satisfied with your purchase, we're here to help.
Returns
Our return policy lasts 30 days from the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and unworn.
- Be unwashed.
- Be in the same condition that you received it.
- Have all original tags attached.
- Be returned in its original packaging whenever possible.
For hygiene and quality reasons, S Twenty Three reserves the right to refuse any return that shows signs of wear, washing, stains, odors, deodorant marks, makeup, dirt, damage, or any other indication that the item has been used.
Exchanges
If you need a different size, you may request an exchange within 30 days of receiving your order.
Items must meet all return eligibility requirements listed above.
Customers are responsible for all shipping costs associated with size exchanges.
Sale Items
Sale and discounted items are eligible for return or exchange, provided they meet all requirements of this Return & Refund Policy.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product.
If the issue is confirmed to be our responsibility, S Twenty Three will cover all shipping costs related to the replacement or return.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method.
Depending on your bank or credit card provider, it may take several business days for the refund to appear in your account.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at:
Return Shipping
Returns should be sent to:
S Twenty Three
108 South Wyoming Street
Hazleton, PA 18201
United States
Return Shipping Costs
Customers are responsible for all shipping costs associated with returns or exchanges, unless the return is the result of:
- A defective product.
- A damaged product.
- An incorrect item sent by S Twenty Three.
In these cases, S Twenty Three will cover the return and replacement shipping costs.
Questions
If you have any questions regarding our Return & Refund Policy, please contact us at: