Shipping policy
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Shipping Policy
Thank you for shopping with S Twenty Three.
We are committed to delivering your order quickly and securely. Please review our shipping policy below.
Order Processing
Orders are typically processed the same business day or the next business day after payment has been confirmed.
During periods of high order volume, processing may take up to 2 business days.
Orders are not processed or shipped on weekends or U.S. holidays.
Free Standard Shipping (United States)
We proudly offer FREE Standard Shipping on all orders within the United States, with no minimum purchase required.
Estimated delivery time:
- 3–5 business days
Shipping times are estimates and may vary depending on the destination and carrier conditions.
Express Shipping
Customers who need their order sooner may choose our Express Shipping option during checkout.
- Express Shipping: $15.00
- Estimated delivery: 1–3 business days
International Shipping
We currently ship to select international destinations.
Shipping costs are calculated at checkout.
International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country's customs authorities.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your package.
Shipping Delays
While we work hard to deliver every order on time, delivery dates are estimates and cannot be guaranteed.
S Twenty Three is not responsible for delays caused by:
- Weather conditions
- Carrier delays
- Customs processing
- Holidays
- Incorrect shipping information provided by the customer
- Other circumstances beyond our control
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the package.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at:
We will work directly with the shipping carrier to investigate the issue and help reach the best possible resolution.